Shipping Overview
At Pelotan, we provide free shipping for all orders within the United States. We are dedicated to delivering your orders safely and efficiently.
Where We Ship
We currently ship to all 50 U.S. states and U.S. territories. International shipping is not available at this time.
Handling & Processing Time
All orders are processed and prepared for shipment within 1–3 business days (Monday–Friday, excluding weekends and major U.S. holidays) after payment confirmation.
Transit & Delivery Time
Once your order has shipped, please allow 5–10 business days for delivery. Delivery times may vary based on destination, seasonal carrier volume, or weather-related delays.
Order Tracking
Tracking is available for every order. Once your order ships, you will receive a confirmation email with a tracking number and carrier information so you can monitor your package’s progress.
Shipping Carriers
We partner with various trusted carriers—including USPS, UPS, and FedEx—to ensure reliable and timely delivery. The carrier used for your order will be selected based on location, package size, and service efficiency.
Damaged Products
If your item arrives damaged, please contact us within 7 days of delivery at info@pelotan.shop with photos of the product and packaging. We will arrange a prepaid return label and promptly send a replacement or issue a refund.
Shipping Address Accuracy
Please verify your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at info@pelotan.shop before your order ships.
Lost or Delayed Packages
If your tracking information indicates a delay or if your package hasn’t arrived within the estimated delivery window, please contact the carrier directly first. If the issue remains unresolved, email us at info@pelotan.shop and we will assist in locating your shipment.
Contact Us
For any shipping-related questions or concerns, reach out to our customer service team:
📧 info@pelotan.shop
Delivery timeframes are estimates and begin once the carrier receives your package. Pelotan is not liable for delays caused by carriers, weather, or events outside our control.